Support & communication Updates

Supporting the artist experience is one of our top goals. Read below to learn more about what we've been working on in the first half of 2022!

• 93% of email contacts this year have been responded to within 1 business day (our goal: 92%)
• We’ve added case resolution tracking to make sure we’re fully solving artist issues in a timely manner
• 90% of email support cases this year were resolved within 4 days
• 95% have been resolved in 9 days. Our new goal = 95% resolved within 7 days
• We’ve upgraded our file request emails and file prep resources. We plan to publish our updated file prep FAQs by August.
• Greeting Cards have been integrated into your MyProjects page
  
  

Minted Artist Community Slack

One of the biggest projects was our transition from the Community Forums onto Slack. This has been a huge success! We see lively conversations, fun gifs, and great questions in Slack every day.

• We already have 935 members in Slack.
• We've seen 10,000 messages in 6 months, including 2,200 posts in our “help” channels!
• Slack doesn’t have case tracking tools like we use in our support email inboxes. Please tag @artistrelations and not individual team members.
• Contact artists@minted.com and files@minted.com for questions that are specific to you.